Word experienced an error trying to open the file

The Problem

Opening a Word document from Office 365 using Word 2010 or 2013 results in the following:

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The Cause

There cause is actually Word’s default security settings… probably a good thing!

The Solution

You can resolve this issue in at least two ways:

1. Disable Protected View (not recommended…)

You can disable protected view for files originating from the Internet.

This option isn’t recommended, as it potentially exposes you to unnecessary risks by unchecking the highlighted box below in the Trust Center (Word Options > Trust Center > Trust Center Settings > Protected View).

However it does let you access the file(s) again.

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2. Add site to Trusted or Intranet Zone (Recommended)

This is the preferred option, as it means you are trusting one site rather than the whole of the internets…

From Internet Explorer settings or from your Control Panel > Internet Options, add the site to either the “Trusted” or “Local intranet” Zone:

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Click on “Sites” then add the site URL – note that wildcards work here e.g. https://*.sharepoint.com if you want to trust all of SharePoint online.. the Local intranet zone is my preference as it means less risk of issues when integrating with Microsoft Dynamics CRM however to resolve this Word issue, Trusted is enough.

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Hope that helps!


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Comments

4 responses to “Word experienced an error trying to open the file”

  1. rony009

    Hey I had the same issue with my computer. I wasted my time on it for

    many days but finally I got a solution from this link
    http://www.microsoftliveassist.com/word-experienced-an-error/

  2. khaled

    thank you now it’s work fine

  3. waleed

    Thank you very much

  4. I have the same issue and got a quick chat assistance from Live Assist Techs
    https://liveassisttech.com/word-experienced-an-error-trying-to-open-the-file/
    I have had office 2019 and unable to open word and repaired and tried to reinstall but coulnd’t fix it and then I approached them for the help. Then they took screen sharing and solved my problem. Registry needs to be modified.

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